In Your Community and Your Business By Russell W. Scott “The Giant of La Costa Village” La Costa was a peaceful village by the sea. One day the military scouts spotted a fearsome giant heading their way. The villagers, soldiers, farmers, husbands, wives and children all ran into the castle of the Duke for…
The Pleasure Principles By Russell W. Scott It starts with two words: “Avec plaisir.” This simple French phrase is the foundation of my concept for Intentional Customer Service. It means “with pleasure.” It is the attitude every customer wants and deserves. It should be intentionally incorporated into your business delivery plan right from the beginning…
Talking Your Way to Success: The Power of Intentional Networking By Russell W. Scott The story of Les Brown’s big break to success as a motivational speaker, as he tells it, started on an airplane. This of course was before the books, videos, corporate clients, and the big money. This was when all of those…
Beyond Yesterday’s Workplace: Redefining Where Work Gets Done By Russell W. Scott The Old Admiralty Office (now the Ripley Building) built in 1726, is referenced as the first purpose-built office building in Great Britain, but gathering to conduct business has its roots as far back as Ancient Egyptian open-air markets. As humans seeking to trade…
By Russell W. Scott I spent a few days watching the excellent and entertaining docuseries “The Last Dance” like many others. I grew up watching the expansion of professional teams under the umbrella of the National Basketball Association from the 70’s to the present. So, for me, this series was nostalgic as it highlighted some…
By Russell W. Scott “I have the POWER!” are the words of Prince Adam, transforming into He-Man. I HATED that show, but I did like the rally cry that encapsulates my core belief and the basis of my theory of success. We have the inherent power within us. Always have had it and always will.…
By: Russell W. Scott “50/50 is a partnership. 90/10 is employment.” This is a quote attributed to the late artist Prince Rogers Nelson. I can’t find any proof that he actually said this, but the intent of the words are nonetheless true. So what are we teaching ourselves, our children and our grandchildren about ownership,…