INTENTIONAL CUSTOMER SERVICE Cover Graphic

INTENTIONAL CUSTOMER SERVICE

The Pleasure Principles By Russell W. Scott It starts with two words: “Avec plaisir.” This simple French phrase is the foundation of my concept for Intentional Customer Service. It means “with pleasure.” It is the attitude every customer wants and deserves. It should be intentionally incorporated into your business delivery plan right from the beginning…

and Others cover graphic

…and Others

A Guide to Entertaining Entertainment in a COVID-19 Catastrophe by: Shades Just Sayin’ For those of us following the shelter-in-place rule for slowing the spread of the pandemic, being on lock down can lead to some unfortunate and regrettable viewing choices. That’s time you’re never getting back! I feel your pain, so let me help…